gra Terms & Conditions — What You Need to Know Before Using the Platform

1 Introduction

Gra (hereinafter referred to as "we", "the platform", or "gra") is an internationally licensed online gaming and Sports Betting platform designed for users in Bangladesh. By accessing gra through its website, mobile version, or any other channel, you automatically agree to all the terms and conditions set out below.

If you do not agree to these terms, please refrain from using the platform. If any part is unclear, please contact our Help Center Contact us.

2 Account Registration & Verification

To create an account on gra, you must provide accurate and complete personal information. Registering with false or incomplete details is a violation of these Terms & Conditions.

• Each person may only open one account — multiple accounts are strictly prohibited.
• The mobile number and email address provided during registration must be your own.
• A copy of your national ID or passport may be required for KYC (Know Your Customer) verification.
• You are solely responsible for keeping your account password secure.
• Gra will never ask for your password over the phone or by email.

3 Eligibility & Age Requirements

The following eligibility criteria apply to register and participate on gra:

• Age: You must be at least 18 years of age. Account registration by minors is strictly prohibited.
• Mental Competence: You must be in a sound and competent mental state when using the platform.
• Not Previously Banned: You must ensure that your account has never been banned from gra before.
• Your Own Funds: You must be firmly committed to never borrowing money or using someone else's funds for gambling.

4 Deposits & Payment Methods

Gra currently supports the following deposit methods: bKash, Nagad, Rocket, and selected bank transfers.

• The minimum deposit amount is ৳300।
• Deposits are typically credited to your balance within 2–5 minutes.
• Only use payment methods registered in your own name — payments through third parties are not permitted.
• If a deposit fails, first check the transaction status in your banking app. If it shows as successful, contact support with the transaction ID.
• Gra does not charge any deposit fees — however, your mobile banking provider may apply their own charges.

5 Withdrawal Policy

The following conditions apply to withdrawing winnings from gra:

• Minimum Withdrawal Amount ৳500।
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals for standard members are processed within 2–6 hours.
• VIP Withdrawal times for members range from 1–3 hours depending on tier.
• Gra reserves the right to temporarily suspend withdrawals in cases of suspicious activity.
• Bonus balance cannot be withdrawn directly — the applicable wagering requirements must be met first.

6 Bonus & Promotion Terms

All bonus offers at gra come with their own terms, which are clearly stated in the offer details. General bonus policy:

• Wagering Requirement: After receiving a bonus, a specified amount must be wagered before withdrawal is permitted (typically 10–30x the bonus amount).
• Each bonus can only be claimed once — attempting to claim the same bonus multiple times may result in account suspension.
• Any bonus not used before its expiry date will be automatically forfeited.
• Gra reserves the right to modify or cancel any bonus offer at any time — this will not affect bonuses that have already been issued.
• If bonus abuse is detected, all bonuses will be forfeited.

To view our current bonus offers, visit our Voucher Page Visit us.

7 Gameplay Rules & Fairness

All games at gra operate using certified RNG (Random Number Generator) technology, meaning every outcome is entirely random and determined without any human intervention.

• If a technical error occurs during a game, gra may void the affected round and refund the wagered amount.
• If a match is cancelled in Sports Betting, the full stake for that bet is refunded.
• If a connection drops during a live game, gra determines the correct outcome by reviewing server logs.
• In the event of a dispute over a game outcome, gra's decision is final.

8 Prohibited Activities

The following activities are strictly prohibited on gra:

• Claiming bonus offers using multiple accounts.
• Using a VPN or proxy to conceal your location.
• Using the platform for money laundering or illegal financing purposes.
• Hacking, using bots, or any form of manipulation of games or software.
• Attempting unauthorized access to another user's account.
• Harassing or threatening gra staff or employees.

9 Responsible Gaming Policy

Gra believes gaming should be a source of fun, not addiction. That's why we give every user the tools to play responsibly.

• Deposit Limit: Set your own daily / weekly / monthly limits.
• Self-Exclusion: Temporarily close your account for a set period at any time.
• Cooling-Off: Take a cooling-off period of 24 hours to 30 days for a temporary break.
• Reality Check: Keep regular reminders on for how long you've been playing.

To learn more about this, visit our Responsible Gaming Page here.

10 Privacy & Data Protection

Gra is committed to protecting your personal information. To learn about our full data policy, Privacy Policy Read it here. In brief:

• Your personal information is never sold to third parties.
• All data is protected with 256-bit SSL encryption.
• Information may be shared with regulatory authorities when required.

11 Account Closure & Suspension

Gra may suspend or permanently close an account under the following circumstances:

• If a breach of Terms is established.
• Registering with false information.
• Refusal to complete KYC verification.
• Extended periods of inactivity (typically 12 months).

You may close your account at any time — just make sure to withdraw any remaining balance beforehand.

12 Right to Amend Terms

Gra may update these Terms & Conditions at any time. When changes are made:

• You will be notified via your registered email or SMS before any major changes take effect.
• Continuing to use the platform after any changes to the Terms constitutes your acceptance of the updated Terms.
• The date of the most recent update is always shown at the top of this page.

For any questions or clarifications, please contact our Help Center Contact us.